How To Register Product Warranty

How To Register Product Warranty

June 04, 2020

Here you'll find steps on how to register your CENTON Shower Water Heaters online to get the support and warranty coverage from CENTON Malaysia after buying their products.

 

But first, let's reaffirm how long are the CENTON Shower Water Heaters' warranty period, and how do you utilize the warranty when needed.

 

 

 

WARRANTY PERIOD

 

Warranty period for CENTON Shower Water Heaters differs by their different parts:

 

CENTON Instant Water Heaters

CENTON Instant Water Heaters | Product Warranty - Heating Element, DC Silent Pump, AC Booster Pump, Other Electrical and Electronic Parts

CENTON Storage Water Heaters

CENTON Storage Water Heaters | Product Warranty - Anti-Leak Tank, Other Electrical and Electronic Parts

Additional +1 Year Warranty extension is only valid if you register your water heater via CENTON's e-Warranty Registration Form, which we will guide you below.

 

Parts that are not listed above do not have any warranty coverage, such as shower accessories (eg. Shower Sets, Stop Valves, or Shower Hoses). Do note that other water heater brands in the market do not have warranty coverage for shower accessories as well.

 

 

 

STEPS TO REGISTER E-WARRANTY ONLINE

 

You can register your CENTON Shower Water Heater using your computer or mobile devices via:

 

CENTON Malaysia e-Warranty Registration Page
www.centon.my/warranty/

 

Before we begin, please have your water heater's Serial Number and Invoice / Purchase Receipt ready.

 

Where To Locate CENTON Shower Water Heater Serial Number

 

Step 1 | Enter personal and contact details

 

From your Internet browser, go to www.centon.my/warranty.

Enter these details into the textbox provided:

  • Full Name
  • Email Address
  • Contact Number
  • Address, City, State, Postcode (where you have installed your water heater)
  • Where You Purchase (Name of retail outlets or online stores you have purchased your water heater from, such as Onsen.my / Shopee / One Living)
  • Date of Purchase (date stated in the Invoice / Purchase receipt)
  • Serial Number (refer to the visual above on where to locate the Serial Number)
How To CENTON Product Warranty - Step 1 - Enter personal details

 

Step 2A | Take picture of your Invoice / Purchase Receipt

 

Click on the Your Receipt textbox.

Click on the Camera app.

Take a picture of your Invoice / Purchase Receipt.

Make sure that every details are readable in the picture.

Click on the logo (top right on the screen) if you are satisfied with the picture taken, or click on the X icon if you want to retake the picture.

Click the Submit Now button.

 

Your water heater is now registered! You will receive a e-Warranty submission confirmation email shortly.

 

If you prefer to submit a softcopy Invoice / Purchase Receipt, please follow Step 2B instead. Softcopies are usually provided when purchasing water heaters via online stores, such as Onsen.my / Shopee.

How To CENTON Product Warranty - Step 2A - Take picture of purchase receipt

 

Step 2B | Upload your softcopy Invoice / Purchase Receipt

 

Click on the Your Receipt textbox.

Click on the Files app.

Click on your Invoice / Purchase Receipt file.

Make sure that the file is in pdf, jpg, or png format.

Click the Submit Now button.

 

Your water heater is now registered! You will receive a e-Warranty submission confirmation email shortly.

How To CENTON Product Warranty - Step 2B - Upload softcopy Invoice / Purchase Receipt

 

If you face any issues during e-Warranty submission, please reach out to the CENTON Malaysia Support Team for troubleshooting via https://www.centon.my/contact-us/.

 

 

 

WARRANTY FULFILLMENT VIA HOUSE CALL SERVICING

 

If your water heater is faulty and you would like to utilize your warranty coverage, you can request CENTON Malaysia for a house call servicing. This means that you can get your water heater serviced at the comfort of your own home free of charge without the need to dismantle your water heater and send it to CENTON Service Centre!

 

Please note that this is a conditional house call servicing, and it is free of charge only when the water heater is faulty not caused by conditions mentioned below, and the water heater parts that have malfunctioned are still under warranty. Otherwise, a minimum fee will be charged during house call servicing.

 

CENTON Instant Water Heaters

Centon Instant Water Heater - Minimum Fee for House Call Servicing

CENTON Storage Water Heaters

Centon Storage Water Heater - Minimum Fee for House Call Servicing

 

HOUSE CALL SERVICING FOR OUT OF WARRANTY PRODUCTS

 

If your water heater in no longer under warranty, you can still request CENTON Malaysia for house call servicing, just that you have to pay for the minimum fee mentioned above.

 

Tthis minimum fee is inclusive of the water heater diagnosis fee, but not inclusive of spare part purchases and manpower cost for the servicing / replacement works.

 



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