Shipping & Delivery
Onsen.my has secured the services of multiple reputable delivery partners to make sure your orders are shipped to you within the shortest time possible, securely and cost effectively. Order tracking number and live order delivery status will be provided to you when your orders have been shipped, ensuring all your orders are trackable and traceable online thru our delivery partners' system.
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MODE OF DELIVERY
Within Malaysia
Pos Laju and Nationwide Express (1 - 5 working days, depending on location and accessibility)
International
We do not ship out of Malaysia at this moment. Please stay tuned!
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FREQUENTLY ASKED QUESTIONS (FAQ)
How do I track my order delivery status?
You can track all your orders online thru our delivery partners' live track and trace system.
- Pos Laju Tracker | https://www.poslaju.com.my/track-trace-v2/
- Nationwide Express Tracker | http://www.nationwide2u.com/track.htm
- Go to our delivery partners' tracker page (link above)
- Enter your order tracking number provided to you after payment has been made
- Click the [Track] button
Once done, live order delivery status will be shown to you, allowing you to track and trace your order delivery.
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I cannot track my order via the delivery partners' tracker page. What do I do?
If you are unable to track your order via our delivery partners' tracker page, your order might have just been handover to our respective delivery partners. The live order delivery status will be available for viewing within 24 hours after shipping.
Please contact us at support@onsen.my together with your order reference number if you are still unable to track your order within 2 business days, and we will assist you to resolve this issue with immediate action.
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Do I get to choose which delivery partner ship my orders?
We will take on the responsibility of choosing the fastest delivery partners to ship your orders, depending on your shipping address. Please rest assured that you will receive your orders in a secured packaging condition, within a timely manner.
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